Frequently Asked Questions (FAQ's)

FAQ's

📌 General

1. What does Yes Right AI Consultants do?
   We deliver custom-built AI Agents and AI Telephone Agents to automate tasks, streamline operations, and improve customer service for medium to large Australian businesses.
   
   

2. What industries do you work with?
   We work across logistics, healthcare, legal, retail, finance, education, and more — anywhere that efficiency, automation, and customer interaction matter.
   
   

3. What’s the minimum business size you work with?
   We typically work with businesses that have at least 10 staff, ensuring they’re ready to scale with AI solutions.
   
   

4. Are your solutions off-the-shelf or custom-built?
   All our AI Agents are custom-built to suit your business’s exact processes, tone, data, and compliance needs.
   
   

5. Do you offer a free consultation?
   Yes. You can book a free 30-minute consultation to discuss your business needs and potential AI use cases.
   
   

🤖 AI Agents

6. What is an AI Agent?
   An AI Agent is an intelligent system that can autonomously handle tasks like reporting, data entry, customer support, scheduling, research, and more.
   
   

7. How are AI Agents different from chatbots?
   Chatbots follow simple rules; AI Agents can think, learn, act, and complete end-to-end tasks without constant human input.
   
   

8. What types of tasks can your AI Agents handle?
   They can process emails, generate reports, assist with customer support, conduct onboarding, handle internal help desk tickets, and much more.
   
   

9. Can your AI Agents integrate with our software?
   Yes. We integrate with most business systems like CRMs, ERPs, HR tools, Microsoft 365, Google Workspace, and custom platforms.
   
   

10. Are AI Agents secure?
    Absolutely. We follow best practices for data encryption, access control, and compliance with Australian data laws.
    
    

11. How long does it take to deploy an AI Agent?
    Simple agents can go live in 1–2 weeks. More complex, multi-functional agents typically take 3–6 weeks.
    
    

12. Do AI Agents replace staff?
    Not usually. They assist your team by removing repetitive work, letting your people focus on higher-value tasks.
    
    

📞 AI Telephone Agents

13. What is an AI Telephone Agent?
    It’s an AI-powered virtual assistant that speaks with callers, answers questions, routes calls, books appointments, and performs tasks over the phone.
    
    

14. Can AI Telephone Agents answer calls 24/7?
    Yes. They never sleep, don’t take sick days, and always answer consistently
    
    

15. Do callers know they’re speaking with AI?
    You decide. Some businesses use a clear AI voice; others opt for human-sounding voices. We’re transparent by default but follow your preferences.
    
    

16. How many calls can one AI handle at once?
    AI Telephone Agents can handle hundreds of simultaneous calls with zero wait time.
    
    

17. Can they integrate with our booking system or CRM?
    Yes. We link with tools like Calendly, Cliniko, Salesforce, Zoho, HubSpot, and many others.
    
    

18. Do they understand Australian accents and slang?
    Yes. We optimize our agents for Australian English and test across diverse callers.
    
    

19. Can AI Telephone Agents make outbound calls?
    Yes, for appointment reminders, follow-ups, lead generation, and customer surveys.
    
    

20. What happens if the AI gets confused?
    It can transfer the call to a human or trigger an alert so your team can follow up.
    
    

💼 Implementation & Support

21. How do you start a project?
    We begin with a needs analysis, then design, test, and deploy your AI solution. Ongoing support is included.
    
    

22. Do you provide training for staff?
    Yes. We offer onboarding guides, live training sessions, and continuous support.
    
    

23. What’s your pricing model?
    We offer fixed-scope packages, monthly SaaS plans, and custom enterprise pricing based on usage.
    
    

24. Do you offer pilots or proof of concepts?
    Yes. We can start with a small-scale pilot to demonstrate ROI and functionality.
    
    

25. What kind of support do you provide post-launch?
    Ongoing monitoring, updates, usage reports, and a local Australian support team.
    
    

🛡️ Privacy, Compliance & Ethics

26. Is my data safe?
    Yes. All data is encrypted in transit and at rest. We comply with Australian Privacy Principles (APPs).
    
    

27. Where is the data stored?
    Data can be hosted onshore in Australia using compliant providers like AWS or Azure.
    
    

28. Can your AI follow specific legal or industry rules?
    Absolutely. We train our models to comply with industry regulations, terminology, and escalation processes.
    
    

🚀 Business Impact

29. What ROI can I expect?
    Most clients report a 3x–10x ROI from reduced labour costs, faster service, and improved customer satisfaction.
    
    

30. How do I know if my business is ready for AI?
    If you have repetitive tasks, customer inquiries, scheduling complexity, or internal delays — you’re ready. Book a free chat to find out how.